Student support specialist is in charge of sending mass SMS to students during off-campaign season through Telnyx plugin in Zoho CRM. This feature only allows SMS, not voice calls. Please refer to this documentation to learn how to use Telnyx in Zoho CRM.
Send mass SMS in real-time
Send one-on-one SMS in real-time
Schedule 1-on-1 SMS
Schedule bulk SMS
Get notified when CRM receives inbound SMS
Mark SMS as read
MAJOR UPDATES:
In June 2024, we purchased 9 additional numbers in Telnyx as a backup for when we encounter failed SMS deliveries using the original number (+14244023780).
With this update, you'll need to take an extra step when sending SMS in real-time, either bulk or individual. Kindly select which number you'll be texting from. Also, when replying to texts, please check which number the user texted to and reply from the same number.
By default, all scheduled SMS will be sent using the number ending in 3780 (original Telnyx number).
Please know that the demo video below doesn't cover this update yet but is still worth watching.
WORKAROUND:
In the event that Telnyx plugin in Zoho CRM is not recording any outbound or inbound text messages, kindly watch the video below to learn how to manually monitor SMS delivery status.
To learn how to send mass SMS during campaign season, please go to this article.